Refund policy

Effective Date: April 7, 2026

At grapeseek.com, operated by TERRY BLUE CREST LLC, we are committed to delivering high-quality products. Please read our refund policy carefully before placing your order.

Eligibility for Returns & Refunds

We accept returns and issue refunds only under the following circumstances:

The item arrived visibly damaged (e.g., broken, cracked, shattered)
The item received is significantly different from what was ordered (wrong item, wrong size, wrong color)

We do not accept returns or issue refunds for:

Change of mind or buyer's remorse
Items ordered incorrectly by the customer
Minor variations in color due to screen display differences
Items that have been used, washed, or altered

Return Window

All eligible return requests must be submitted within 30 days of the delivery date. Requests submitted after 30 days will not be accepted under any circumstances.

How to Request a Return

To initiate a return, please contact us within 30 days of delivery:

📧 support@grapeseek.com 📞 +1 270-762-8562

Your request must include:

Your order number
A clear description of the issue
Photo or video evidence of the damage or incorrect item

We will review your request within 2–3 business days and respond with next steps.

Refund Process

Once your return is approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days after approval
You will receive an email confirmation once the refund has been processed

Return Shipping

For damaged or incorrect items, we will provide a prepaid return shipping label or arrange pickup at no cost to you
We do not cover return shipping costs for ineligible return requests

Non-Returnable Items

The following items are not eligible for return or refund:

Items returned without prior authorization
Items showing signs of use, damage caused by the customer, or missing original packaging
Requests submitted after the 30-day window