FAQ

Frequently Asked Questions

1. What is the status of my order?

You can track your order status by entering your tracking number on our Track Order page or by checking the tracking link sent to your email after shipment.

2. Do you offer international shipping?

Currently, we only ship within the United States. We do not offer international shipping at this time. However, we are working to expand our shipping capabilities.

3. How long will it take to receive my order?

Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days. You will receive a tracking number once your order has shipped.

4. How can I return an item?

We offer a 30-day return policy. To be eligible for a return, the item must be unused and in its original condition. Please visit our Refund Policy for more details.

5. How can I contact customer support?

If you have any questions, feel free to reach out to us via email at support@grapeseek.com or by phone at +1 (502) 564-2586.

6. What payment methods do you accept?

We accept payments via credit card (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

7. Is it safe to shop on your website?

Yes, shopping on our website is 100% secure. We use SSL encryption to protect your personal and payment information during checkout.

8. Do you offer discounts or promotions?

We occasionally offer promotions and discounts to our customers. Please subscribe to our newsletter for the latest updates and exclusive offers.

9. Can I change or cancel my order after it's been placed?

Once an order has been placed, it is processed quickly. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate you.