Privacy Policy & Cookie Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from grapeseek.com (the “Site”).

1. Company Information

RIVERA PIXELGRID SYSTEMS LLC
1001 Bypass Rd, Winchester, KY 40391, United States
Email: support@grapeseek.com

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

• Individual web pages or products that you view
• What websites or search terms referred you to the Site
• How you interact with the Site

We refer to this automatically collected information as “Device Information”.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number (if provided)

This is referred to as “Order Information”.

3. How We Use Your Personal Information

We use the Order Information that we collect generally to:

• Fulfill orders placed through the Site
• Process payments
• Arrange shipping
• Provide order confirmations and updates
• Communicate with you

We use Device Information to:

• Improve and optimize our Site
• Screen for potential risk and fraud
• Analyze customer behavior and trends
• Support advertising and marketing campaigns

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Microsoft Ads)

We may also share your Personal Information to comply with applicable laws and regulations, or to respond to lawful requests.

5. Data Security

We implement appropriate security measures to protect your personal information. All sensitive data is transmitted using SSL encryption technology.

6. Your Rights

If you are a resident of certain jurisdictions, you have the right to:

• Access personal information we hold about you
• Request correction or deletion
• Object to processing

To exercise these rights, please contact us at support@grapeseek.com.

7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

8. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Site.

What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They are widely used to make websites function efficiently and provide reporting information.

Types of Cookies We Use

• Essential Cookies: Required for the operation of the Site, such as enabling checkout and account login.
• Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language and region.
• Advertising Cookies: Used to deliver relevant ads through platforms like Google Ads and Microsoft Advertising.

Third-Party Cookies

We may allow third-party service providers to place cookies on your device for analytics and advertising purposes.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

Consent

By using our Site, you consent to our use of cookies in accordance with this policy.

9. Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:
Email: support@grapeseek.com  
Phone: +1 (502) 564-2586  
Address: 1001 Bypass Rd, Winchester, KY 40391